​Before You Open Your Order

Please take care when opening your packaging and avoid removing any swing tags or labels until you're certain you'd like to keep the item. Returns and exchanges go back into stock, and items with damaged packaging or missing labels cannot be resold and may not be eligible for a refund.

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Our Returns Policy

Returns must be made within 14 calendar days of receipt. To be eligible for a refund or exchange, items must be:

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• Unused and in original condition, with no signs of use (dirt, hair, etc.)

• In their original, undamaged packaging

• With all labels and tags attached

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The following items are non-returnable and excluded from the 14-day cooling-off period:

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• Bespoke or made-to-measure saddles — saddles made to a personal specification (including tree, panel, seat, and leather choices) are custom products and cannot be returned or cancelled once in production

• Handmade-to-order goods where custom options have been selected — including choice of thread colour, size combinations, or other customer-specified details that make the item unique to your order

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Postage

We regret that we are unable to cover the cost of return postage for exchanges or refunds. Please note that the original postage is non-refundable.

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Cancelling Before Dispatch

If you need to cancel your order before it has been dispatched, please call us as soon as possible on 01227 831614​

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More info

For further details on our returns policy please see our Terms and conditions.